Refund Policy
We stand behind our service. Use Canva Pro features risk-free with our comprehensive money-back guarantee.
30-Day Money-Back Guarantee
We are confident in the quality of our service. If you are not completely satisfied with your Canva Pro upgrade for any reason within the first 30 days of purchase, we will provide a full refund. No questions asked.
Timeframe
Request a refund anytime within 30 days of your purchase date.
Eligibility
Applicable to all plans (Team Invitation & Custom Email).
How to Request a Refund
To initiate a refund, please contact our support team with your order details.
- 1Locate your Order ID (sent via email).
- 2Email us at support@canvaprostore.com or use Live Chat.
- 3We will process your refund within 24 hours.
Funds typically return to your bank account within 3-5 business days depending on your bank.
Exceptions
While we aim to be as flexible as possible, refunds may not be approved if there is evidence of abuse of our specialized upgrade system, such as repeatedly purchasing and requesting refunds to get free access.